Appointment Cancellation Policy

OutLash is committed to meeting our clients' scheduling needs and providing flexibility. If a client fails to show up for a scheduled appointment or consistently reschedules with less than 24-hour notice, a cancellation fee equal to 100% of the scheduled service(s) will be imposed. Additionally, for new clients booking appointments exceeding one hour, there will be a charge for the first appointment applied 24 hours prior to the scheduled appointment time. We appreciate your understanding and cooperation in respecting and honoring our cancellation policy.

 

Class Cancellation Policy

OutLash® is committed to providing you with the best training experience possible. Doing so requires advance planning and expenditures. Therefore, no full refunds on training fees or deposits will be given after the order is processed. If written notice of intent to reschedule is received fourteen (14) business days or greater before the scheduled class, the non-refundable administrative fee to reschedule will be $50.00 If you choose to re-schedule your class, you have up to one year from your original class date to pay the applicable administrative fee and take your training. If you choose to cancel your class and not reschedule, classes cancelled fourteen (14) business days or less prior to a scheduled class will not receive a refund. Cancellations made by written notice more than fourteen (14) business days prior to a scheduled class will be honored minus a $50 cancellation fee.